You are guaranteed by law the right to withdraw from the purchase contract, without indicating the reason, for 14 calendar days from the day you received the product. To cancel a purchase during the 14-day reflection period, please contact us at firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed to the credit card or original payment method as soon as possible.
Late or lost refunds
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and have not yet received your refund, please contact us at email@example.com
We only replace items that are defective or damaged. If you need to change it for the same article, send us an email to firstname.lastname@example.org and send the article to: C / Angel Guimera, 28, Manresa, ZIP 08241, Barcelona.
To return your product, you must send them to: C / Angel Guimera, 28, Manresa, ZIP 08241, Barcelona.
We will be responsible for the payment of shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a traceable shipping service or securing the shipment. We do not guarantee that we will receive your return.